Long story short, I get to pay $282 for fun for not even using the property in December and they will not even compromise and meet me half way. Yes, I should have remembered to leave the keys but we were moving transatlantic and I didn't think of it - especially since Stephen didn't mention it on the phone call. I called and spoke with Ben who indicated we needed to leave our keys and the door up to indicate we were moving out and we should have known to leave the keys. I just received notice that we are past due. Again, Stephen said nothing additional was needed.

I called on November 28th to indicate we did not need the unit as of November 30th. He said 'he could not be held responsible for where the truck was parked'. We had to lift a whole house worth of furniture 5 feet off the ground into the truck. We arrive the next day with the truck in the middle of the parking lot. He agreed and said it 'would not be a problem'. Our truck with the container was delayed and we asked the person (Stephen) at the desk if he could make sure the truck was backed up to the loading dock. We rented the unit because of the loading dock because we were going to be loading a container. We rented a unit only for 2 months while in transit from Dallas to Europe. This was the worst experience we could have imagined. Just a bunch of miserable people working who could care less about customer service and only here to collect a paycheck. I will NEVER rent here again or recommend. THE WORST STORAGE EXPERIENCE I have experienced. I paid my bill and arrived to my storage to find that there is another lock in my unit. However, for some reason the ball was dropped and he correct info was never updated, therefore, when I call customer service for assistance they are unable to assist me. The ID on file is incorrect and I drove over an hour to show my correct ID and the associate even made a copy on it. I left a message with the DM and he/she did not even have the respect to return my phone call to Dee is the issue was resolved. So I had to come back another day and dealt with the manager. The associate on duty was clueless and incompetent to assist. I made a reservation for a unit over 30 days in Advance and even confirmed the reservation 2 days before move in, however, when I arrived on move in day I was told that the unit was unavailable. HORRIBLE customer service from the time I moved in until present.

Bill mauldin a life up front